HELPDESK AGENT
A grounded product expert, inside your helpdesk
The Kapa helpdesk agent works inside your help desk. It reads the ticket, drafts the reply, and hands it to your team to send. Every answer grounded in your documentation.
Cut ticket resolution time, without cutting corners
Connect your documentation, install the agent, and get grounded drafts in the sidebar. No model to train, no infrastructure to run, live in a few clicks.
Connect your sources
Connect 30+ sources: help centers, GitHub code, wikis, PDFs, and SDKs.
Install the your helpdesk
Install the agent in your helpdesk of choice in a few clicks.
Draft and send
A grounded reply for every ticket, ready to send in your team's tone of voice.
Your whole support workflow, grounded in your documentation.
Get a free trial
Test and evaluate Kapa for free
Go live in less than 7 days
SOC 2 Type II & GDPR compliant
Where can I deploy Kapa?
Anywhere your users ask questions: a website widget, Slack and Discord bots for your community, a Zendesk agent and support form deflector for support, an internal technical assistant for your team, and a hosted MCP server for AI coding agents.
How much engineering work does deployment take?
Most surfaces are one-click or a small embed snippet, so you can go live without a build. For custom interfaces, the API and SDKs give you full control.
Can I deploy Kapa behind a login?
Yes. The website widget and support form deflector both work on public pages or behind a login, and you can use the API to power your own interfaces wherever they live.
Can I match Kapa to my brand and product?
Yes. You can customize the look, behavior, and responses to fit your product, and scope answers to the right product or version using source groups.
Can Kapa answer questions in my Slack or Discord community?
Yes. The Slack and Discord bots answer in dedicated community channels, either auto-replying to posts or when mentioned, which lightens the load on your community managers.
Can Kapa help my support team reduce tickets?
Yes. The support form deflector suggests answers before a ticket is submitted and resolves about 40% of tickets on average, up to 70% for leading companies. The Zendesk agent also suggests answers to your support agents in-app.
Can users attach files or images to their questions?
Yes, in the internal technical assistant and Slack bot. Kapa accepts PDFs, images (.jpg, .png), and a wide range of text and code files, and uses them as context for a more accurate answer.
Can I see who's using Kapa and what they ask?
Yes. Every integration tracks usage, anonymously by default or tied to email or a custom ID, and the platform gives you user and conversation analytics you can review in-app or export to CSV.