CUSTOMER STORY / NETWORKING
How Nokia deploys Kapa agents across seven networking product lines
Nokia
Networking
Challenge
Nokia's networking portfolio spans many distinct, deeply technical product lines: carrier routing on SR OS, a data center network OS in SR Linux, network automation through NSP and EDA, and the access and aggregation hardware families (7705 SAR, SAR Gen 2, and 7210 SAS). Each product carries its own sprawling documentation set, routing-protocol guides, QoS guides, system management, service configuration, and release notes, and each serves its own operator and engineering audience.
The material is dense and highly separated. An answer that is correct for SR OS can be wrong for SR Linux. A 7705 SAR Gen 2 detail does not apply to the original SAR. Engineers and operators need precise, product-specific answers, and they cannot afford cross-contamination between product lines.
Solution
Nokia runs Kapa as a documentation answer layer on each product and uses Kapa's source groups to scope every deployment to only that product's knowledge base. One Kapa setup powers seven separate agents, each grounded strictly in the sources for its product, so users get accurate, source-cited answers scoped to the exact product they are working with.
Nokia SR OS Documentation Agent
Nokia's flagship Service Router Operating System, powering the most demanding IP/MPLS and Ethernet networks across platforms such as the 7750 SR and 7250 IXR. The Kapa deployment answers configuration, routing-protocol, and service questions from the SR OS documentation set, scoped to an SR OS source group so answers never bleed in from the other operating systems in the portfolio.
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Nokia SR Linux Documentation Agent
A modern, open network OS built on an unmodified Linux kernel for data center fabrics, designed to be model-driven and automation-first. Its Kapa agent draws on the SR Linux documentation and learning portal, giving operators precise answers on configuration, the data model, and the NetOps Development Kit without pulling in carrier-routing material meant for SR OS.
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