How Nokia deploys Kapa agents across seven networking product lines
Challenge
Seven deeply technical product lines, each with its own documentation and audience, where an answer that is correct for SR OS can be wrong for SR Linux.
Solution
Run seven agents from one Kapa setup, each scoped by source groups to exactly one product's knowledge base, so answers never stay accurate across product lines.
Results
Thousands of customer queries addressed daily across seven product lines
Over 85% of users found answers helpful
Over 20% of queries answered in non-English languages
Over 50,000+ hours saved in support hours
Nokia SR OS Documentation Agent
Answers scoped to SR OS documentation only
A docs chat agent restricted by source groups to a single product's knowledge base, so answers never pull from the wrong product line. Nokia's SR OS agent answers configuration, routing-protocol, and service questions strictly from SR OS documentation, covering platforms like the 7750 SR and 7250 IXR.
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Nokia SR Linux Documentation Agent
SR Linux answers, no carrier-routing mix-ups
A modern, open network OS built on an unmodified Linux kernel for data center fabrics, designed to be model-driven and automation-first. Its Kapa agent draws on the SR Linux documentation and learning portal, giving operators precise answers on configuration, the data model, and the NetOps Development Kit without pulling in carrier-routing material meant for SR OS.
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Why Kapa
Seven agents, one Kapa project. Each reads from its own source group, so every answer stays scoped to its product and traceable to that product's docs. Adding a product line means adding a source group and a deployment, not rebuilding anything.
