How Coralogix saves 50,000+ hours yearly with Kapa deployed for customers and internal teams
"Getting started with Kapa was incredibly easy. We went from evaluation to deployment faster than we expected."
Marika Mats
Head of Customer Support, Coralogix
Challenge
Employees were spending hours every week digging through Slack threads and scattered tools for answers that already existed somewhere internally, time that should have gone to customers instead. Coralogix had tried another AI tool first before deciding to partner with Kapa in May 2025.
Solution
Coralogix connected Slack, Jira, Notion, and its website and documentation into a single Kapa-powered knowledge base, kept in sync automatically. Employees authenticate over existing SSO, so the assistant, used across support, sales, and customer success, fits directly into how the team already works.
Results
Over 155,000 questions asked by internal users
Over 48,000 hours saved from repetitive questions
150+ internal users
Automatic knowledge gap detection via Coverage Gaps
Documentation Agent
Cited answers, right on the docs site
Embedded on Coralogix's documentation site, it gives customers and prospects instant, source-cited answers to product and configuration questions without needing to file a ticket or wait on support. Because it draws on the same connected knowledge base as the internal assistant, self-serve answers stay consistent with what Coralogix's own support and sales teams would tell a customer on a call.
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TEAM AGENTS
One assistant for support, sales, and customer success
Embedded directly in developer docs, it gives instant answers instead of requiring a search through extensive reference material or a wait for support.
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“The Internal Technical Assistant is valuable regardless of employee experience: it’s both a key onboarding tool for new-hires and an important companion for more experienced team members”
Tanya DePalmaFarr
Project Management Officer, Coralogix
Why Kapa
A single, automatically-updated knowledge base means the assistant is equally useful for a new hire's first week and a veteran engineer's hardest ticket.
Coverage Gaps turns real employee questions into a prioritized list of what to document next, instead of guesswork, compounding the value of the assistant over time.
"Working with Kapa feels like a true partnership, not just a vendor relationship.
The ROI is crystal clear. The tool pays for itself many times over, and we’re thrilled to be partnering with the Kapa team."
Marika Mats
Head of Customer Support, Coralogix