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Up to 91% of questions answered without a ticket
See all customer storiesWhy Kapa
Built for support teams at hardware, software and developer companies.
Works wherever your customers ask
Set it up once. Kapa answers on every channel.
Built by a world-class research team
We test answer accuracy on real support content, from manuals to tickets, and publish what we find.
See all researchEnterprise-grade security and controls
Zero data retention & PII masking
Limit data retention and mask PII.
SOC 2
SOC 2 & GDPR
Independently audited controls.
SSO & RBAC
Single sign-on and role-based access.
EU/US
Data regions
US and EU hosting.
Frequently asked questions
What is Kapa?
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Kapa is an AI support agent for technical products. It answers customer questions from your docs, manuals, past tickets and community threads, cites its sources, and hands off to your team when it does not know the answer.
How accurate is it on technical questions?
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How is this different from building it ourselves?
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Why not use the AI built into our helpdesk?
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Does it work with our helpdesk?
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Which knowledge sources can it use?
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Where can customers use it?
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How long does setup take?
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Is our data secure?
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How does pricing work?
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Can Kapa run on-prem or in our own VPC?
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