FOR DOCUMENTATION TEAMS
Turn your docs into a self-serve agent on your site
The answer is already in your documentation. Kapa puts an agent on top of it that resolves questions instantly, and shows you exactly what to write next.
Connect your sources
Connect 30+ sources: help centers, GitHub code, wikis, PDFs, and SDKs.
Customize your agent
Set brand color, logo, font, layout, MCP installation link, and much more.
Deploy in 1 click
Copy and paste a code snippet and go live with just one click.
The self-serve agent live across 200+ documentation sites
“We have a Kapa agent live on our website, which addresses thousands of customer queries daily and helps users navigate our extensive product documentation.”
Radhika Chennakeshavula, CIO
Try Kapa with your technical content
Test and evaluate Kapa for free
Go live in less than 7 days
SOC 2 Type II & GDPR compliant
How does Kapa actually make our documentation more usable for readers?
Kapa puts a grounded AI agent on top of your existing documentation so readers get direct answers instead of hunting through pages of search results. The agent synthesizes responses from your docs and connected sources in seconds, which is especially valuable for large or fast-moving technical products where the answer exists but is hard to find. You deploy it as a website widget with a single script tag, so there is no migration or rebuild, and it works out of the box with platforms like Mintlify, Docusaurus, GitBook, and ReadMe. Because every answer links back to the source pages, readers can verify and dig deeper rather than taking the response on faith. The result is faster self-serve resolution without changing how you author or host your docs.
How does Kapa help us find content gaps and understand what users are actually asking?
Every question your readers ask becomes an analytics signal, giving you a direct view into real demand rather than guesswork. The Coverage Gaps view analyzes questions where Kapa could not give a conclusive answer, clusters the recurring topics, and produces a finding plus an AI-generated recommendation for what to document next. The Top Questions view clusters your most common questions into themes so you can see what users care about most, and Source Analytics shows which parts of your knowledge base do the heaviest lifting. Conversations are also auto-enriched with intent and custom tags so you can slice by product area or topic. Taken together, this turns your support and docs roadmap into something driven by actual user behavior.
How does Kapa keep answers in sync as our documentation changes?
Kapa re-ingests your connected sources on a recurring schedule so answers reflect your current docs rather than a one-time snapshot. The default is a weekly refresh, but many sources update more frequently, and web crawling re-crawls your sites daily while integrations like Google Drive and Jira sync on a near real-time basis. You can always check the Sources view to see when each source was last ingested and when the next refresh is scheduled. By default, freshly ingested content goes into a review step so you can approve changes before they reach production, which gives docs teams control over what the agent serves. This means you can ship documentation updates and trust that the agent stays current.
How accurate are the answers, and can readers trust the citations back to our docs?
Kapa is built to be grounded in your own content, so answers are generated from your documentation and connected sources rather than from a model's open-ended training data. Responses include citations that link back to the underlying source pages, which lets readers verify claims and lets your team trace exactly where an answer came from. When Kapa lacks the information to answer confidently, it surfaces that as an uncertain answer instead of guessing, and those cases feed directly into your Coverage Gaps analytics. You can also review conversations and troubleshoot specific answers to continuously improve quality over time. This combination of grounding, citations, and uncertainty handling is designed to keep answers reliable for technical audiences.
What about security and data privacy, and how much setup effort is involved?
Kapa is SOC 2 Type II certified and GDPR compliant, and it maintains a public trust center for teams that need to review its security posture during evaluation. Setup is intentionally lightweight for documentation teams: you connect your sources, customize the agent's brand color, logo, font, and tone, and deploy the website widget by pasting in a single code snippet. Most teams can go live in under seven days, and there is a free trial so you can test and evaluate before committing. The widget can run on fully public docs or behind a login, depending on where your content lives. For more custom needs, an API and SDKs give you full control over how and where answers are surfaced.