CUSTOMER STORY / SEMICONDUCTORS
Silicon Labs
Semiconductors
“We have Kapa agents live on our website, documentation, support form and MCP, which address thousands of customer queries daily and helps users navigate our extensive product documentation.”
Radhika Chennakeshavula
Chief Information Officer
Challenge
Silicon Labs supports complex technical products where answers are spread across docs, release notes, APIs, tickets, and internal expertise.
Solution
They use Kapa as a shared answer layer across documentation, support, and internal workflows so customers and teams can ask in the channel they already use.
Website Agent
Embedded on silabs.com, it gives prospects and customers verified technical answers right on the product and marketing pages. It leans on getting-started and capability content, turning a static page into an interactive one that answers pre-sales questions instantly.
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Documentation Agent
Deployed on the documentation experience, it lets developers ask natural-language questions and get precise, source-cited answers from authoritative material like user guides and SDK references. Developers find the right answer in seconds instead of scanning dozens of pages.
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Support Form Agent
Sitting at the support intake form, it reads the drafted ticket and suggests a fix before submission, escalating cleanly when it cannot. This deflects questions the knowledge base already covers, cutting ticket volume and freeing the team for genuinely novel problems.
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MCP Server
A hosted endpoint that feeds the right product context to coding agents like Claude Code and Cursor as they work. It grounds those agents in Silicon Labs SDKs, APIs, and hardware specifics, so the code they generate reflects how the parts actually behave.
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