FOR FIELD SERVICES TEAMS
Your best technician's knowledge, on every job
Kapa reads your manuals, drawings, bulletins and past fixes. Technicians ask in plain words and get an answer they can act on. Every answer shows the page it came from. When the answer is not in your documentation, Kapa says so.
how it works
From the manuals you already have to an answer on site
Your service manuals, schematics, bulletins, past resolutions and install-base data become one answer engine. Technicians reach it from their phone or from inside the field service app they already use.
Connect the documentation you already have
30+ source types: manuals, schematics, release notes, past tickets, install-base data, and senior technician write-ups.
Scope every answer to the machine on site
Source groups separate model, revision and site config. Every answer you get will cite the exact manual, revision and page.
Deploy where technicians already work
Mobile view when on the factory floor, or built into the field service app your team already uses. Nothing new to roll out.
Kapa answers the question standing between the technician and a first-time fix
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Mike Merit, Chief Customer Officer
Try Kapa with your technical content
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SOC 2 Type II & GDPR compliant
"Our engineers could build this themselves, so why should we buy Kapa instead of building in-house?"
Field service knowledge is scattered across manuals, schematics, bulletins, past tickets and the heads of senior technicians. Kapa turns all of it into one assistant that gives technicians a cited answer in seconds, on site, instead of a call back to the office. That means more first-time fixes and less dependence on a few experts.
How is this different from ServiceMax, Neuron7 or Squint?
Field service management software tracks the job: scheduling, dispatch, work orders. Kapa answers the technical question blocking the job. It works alongside your FSM, not instead of it, and it's built for deeply technical content: schematics, revisions, and exact citations back to the source.
Can Kapa read PDF manuals, drawings and scanned bulletins?
Yes. Kapa ingests PDFs including scanned documents, and understands diagrams, exploded views and tables, not just text. Answers can show the relevant drawing and cite the exact manual, revision and page.
How do you keep answers scoped to the right model and revision?
Source groups separate content by model, revision and site configuration. A technician working on a rev A machine only gets rev A answers, so a rev C reset sequence never surfaces on the wrong equipment.
How does Kapa handle security, and how long is setup?
Kapa is SOC 2 Type II certified, and your data is never used to train models. Most teams connect their sources and go live in a few weeks, with no need to restructure documentation first.