kapa.ai transforms your technical documentation and knowledge base into a reliable, LLM-powered AI assistant that answers complex technical questions using retrieval-augmented generation (RAG). It provides precise, context-specific answers, identifies documentation gaps, and integrates with websites, Slack, Discord, Zendesk, and more. It is not a general-purpose chatbot.

kapa.ai is designed for companies with technical products—such as developer tools, SaaS platforms, and electronics/semiconductor companies—where complex docs and deep product questions are common. Typical teams include Technical Writers, PMs, Support Ops, and GTM teams.

What makes kapa.ai different?

Accuracy on technical product questions. kapa.ai is optimized for complex, doc-centric queries and is trusted by teams like Docker, Logitech, and OpenAI. It offers technical data connectors, prebuilt integrations for fast deployment, and enterprise-grade security including SOC 2 Type II.

Can I integrate kapa.ai with my current tools and knowledge sources?

Yes. kapa.ai ingests content from tools like Markdown, Confluence, GitHub, and Discourse, and deploys assistants across website widgets, Slack, Discord, or via API.

How does kapa.ai keep my data secure?

Security is foundational: SOC 2 Type II, granular role-based access control, and automatic PII anonymization during ingestion. Enterprise customers can choose on-prem deployment; most use the cloud for simplicity and performance.

kapa.ai is model-agnostic and uses multiple providers (e.g., OpenAI, Anthropic, Cohere, Voyage) and in-house models as needed. The system continually evaluates models and techniques to deliver the most accurate answers, with DPAs and training opt-outs in place for privacy.

Can I see a kapa.ai demo before signing up?

Yes. You can book a call for a customized, free 7-day trial on your content, or explore the public showcase to see kapa.ai answering real technical questions.

Product

Solutions

Customers

Resources

Pricing

Book a demo

Product

Solutions

Customers

Resources

Pricing

Book a demo

Book Demo

Walk through your use case →

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AI that actually knows your product

Q: How accurate is kapa?

Accuracy is high when the underlying content is strong. The platform also highlights documentation gaps and provides analytics to improve content—and therefore answer quality—over time. To evaluate accuracy on your content, you can request a demo.

Build accurate AI assistants from your documentation and 50+ other sources. Deploy across docs, support and product in hours.

or book a demo

Website
Github
Confluence
Slack
Notion
Zendesk
Salesforce
Jira
PDF
Sharepoint
Google Drive

Connect 50+ technical data sources

Deploy across docs, apps, and internal tools

Chat Widget
MCP Server
Chat & RAG API
Support Form
Slack Assistant
10+ deployments

Powering AI for 200+ of the worlds best technical products

Trusted by 200+ leading companies
with technical products

Ask AI

Docs

Try it live

“Kapa cuts our time-to-value dramatically. Users onboard and convert faster.”

Jan Oberhauser

CEO

Documentation chatbot with AI IDE support (MCP for Cursor, VS Code)

Ask AI

Docs

Try it live

“Kapa cuts our time-to-value dramatically. Users onboard and convert faster.”

Jan Oberhauser

CEO

Documentation chatbot with AI IDE support (MCP for Cursor, VS Code)

WHO USES KAPA

Turn your knowledge into AI for every team.

Build consistent AI experiences across docs, support, in-product, and beyond.

DEFLECT TICKETS WITH AI

Technical Support

Deflect tickets with AI answers in your form, and improve agent efficiency with copilots.

Ticket deflection

ADD AI CHAT AND MCP TO DOCS

Docs & Education

Give customers clear, cited AI answers and help them apply your docs to their use case.

Answer accuracy

BUILD AI AGENTS AND COPILOTS

Product & Engineering

Give your agents product context. Embed AI assistants anywhere in your app.

< week

To production

CONVERT MORE WEBSITE LEADS

Marketing

Turn website traffic into signups with AI that answers pre-sales questions.

Questions answered

How it works

From zero to production AI in hours.

One platform to build, monitor, and optimize all your AI experiences.

Connect existing sources

50+ connectors for docs, code, tickets, and wikis.

Explore

Deploy across surfaces

Get grounded answers

See what's working

Connect existing sources

50+ connectors for docs, code, tickets, and wikis.
·

Deploy across surfaces

Get grounded answers

See what's working

Connect existing sources

50+ connectors for docs, code, tickets, and wikis.

Explore

Deploy across surfaces

Get grounded answers

See what's working

TRUST

AI that says "I don't know"

One bad answer destroys trust. Kapa only responds when sources back it up.

Hallucination

How do I enable SSO?

I couldn't find SSO documentation. Here's our authentication guide which may help.

Hallucination

How can I change my billing details?

You can change your billing details under your profile settings...

Hallucination

How do I get started with v5.3 of the Python SDK?

To get started with v5.3, first install the SDK package using pip or uv...

Hallucination

How do I enable SSO?

I couldn't find SSO documentation. Here's our authentication guide which may help.

Hallucination

How do I enable SSO?

I couldn't find SSO documentation. Here's our authentication guide which may help.

Hallucination

How can I change my billing details?

You can change your billing details under your profile settings...

Hallucination

How do I get started with v5.3 of the Python SDK?

To get started with v5.3, first install the SDK package using pip or uv...

Hallucination

How do I enable SSO?

I couldn't find SSO documentation. Here's our authentication guide which may help.

Flagged:

Content Gap

How do I enable SSO?

I couldn't find SSO documentation. Here's our authentication guide which may help.

Flagged:

Content Gap

How can I change my billing details?

I'm not sure and would recommend reaching out to support@acme.com

Flagged:

Content Gap

How do I get started with v5.3 of the Python SDK?

The sources don't mention any v5.3 of the Python SDK. Perhaps you're thinking of v5.2?

Flagged:

Content Gap

How do I enable SSO?

I couldn't find SSO documentation. Here's our authentication guide which may help.

Flagged:

Content Gap

How do I enable SSO?

I couldn't find SSO documentation. Here's our authentication guide which may help.

Flagged:

Content Gap

How can I change my billing details?

I'm not sure and would recommend reaching out to support@acme.com

Flagged:

Content Gap

How do I get started with v5.3 of the Python SDK?

The sources don't mention any v5.3 of the Python SDK. Perhaps you're thinking of v5.2?

Flagged:

Content Gap

How do I enable SSO?

I couldn't find SSO documentation. Here's our authentication guide which may help.

"Kapa knows when it doesn't know. That's the difference. We tried other vendors and nothing came close."

Alex Garnett

Staff DevRel @ Temporal

PRE-BUILT INTEGRATIONS

Deploy in clicks, not sprints.

Pre-built integrations for website chat, MCPs, APIs, and more.

Chat Widget

For docs, products & websites

MCP Server

SDK & API

Ticket Deflection

Internal Assistant

Slack Bot

More prebuilt connectors

Chat Widget

Embed an AI assistant into your docs, product, or internal tools with a simple snippet.

Learn more

Chat Widget

For docs, products & websites

MCP Server

SDK & API

Ticket Deflection

Internal Assistant

Slack Bot

More prebuilt connectors

Chat Widget

For docs, products & websites
·

MCP Server

SDK & API

Ticket Deflection

Internal Assistant

Slack Bot

More prebuilt connectors

Chat Widget

Embed an AI assistant into your docs, product, or internal tools with a simple snippet.

Chat Widget

For docs, products & websites

MCP Server

SDK & API

Ticket Deflection

Internal Assistant

Slack Bot

More prebuilt connectors

Chat Widget

Embed an AI assistant into your docs, product, or internal tools with a simple snippet.

Learn more

CUSTOMER RESULTS

AI that actually delivers ROI.

Teams trust Kapa to power their most critical AI experiences.

Jan Oberhauser

CEO

"Kapa cuts our time-to-value dramatically. nin users onboard and convert faster."

+ million

user questions/year

Jan Oberhauser

CEO

"Kapa cuts our time-to-value dramatically. nin users onboard and convert faster."

+ million

user questions/year

Travis Perkins

VP of Customer Experience

"Kapa directly impacts our topline revenue. Higher self-serve means faster sales cycles."

self-serve rate

Travis Perkins

VP of Customer Experience

"Kapa directly impacts our topline revenue. Higher self-serve means faster sales cycles."

self-serve rate

Dana Lawson

CTO

"Kapa lets our engineers stay focused building Netlify. We don't want to own more systems."

Zero

maintenence

Dana Lawson

CTO

"Kapa lets our engineers stay focused building Netlify. We don't want to own more systems."

Zero

maintenence

Questions are insights.

See what's working, find content gaps, and improve your AI assistant by adding the docs that matter.

Coverage Gaps

Uncertain questions & content needs

Driver Installation Issues

142 uncertain questions

High Priority

Firmware Update Errors

89 uncertain questions

Bluetooth Pairing

54 uncertain questions

USB-C Connection Issues

32 uncertain questions

Mouse Connectivity Issues

23 uncertain questions

View all 24 gaps

Coverage Gaps

Uncertain questions & content needs

Driver Installation Issues

142 uncertain questions

High Priority

Firmware Update Errors

89 uncertain questions

Bluetooth Pairing

54 uncertain questions

USB-C Connection Issues

32 uncertain questions

Mouse Connectivity Issues

23 uncertain questions

View all 24 gaps

ROI Impact

Efficiency gains this month

Support saved

KB articles cited

Tickets deflected

ROI Impact

Efficiency gains this month

Support saved

KB articles cited

Tickets deflected

Skip the hackathon graveyard.

Build AI that actually reaches production. Stop rebuilding RAG infrastructure and spend your time building the AI features only you can build.

For typical Deployment

Build In-House

With kapa.ai

Data connectors & ingestion

4-6 weeks

<1 hour

Data connectors & ingestion

4-6 weeks

<1 hour

RAG pipeline & chunking

4-5 weeks

Included

RAG pipeline & chunking

4-5 weeks

Included

AI/RAG/LLM model evaluations

2-3 weeks

Included

AI/RAG/LLM model evaluations

2-3 weeks

Included

Analytics & monitoring

3-4 weeks

Included

Analytics & monitoring

3-4 weeks

Included

MCP server & agent support

2-4 weeks

Included

MCP server & agent support

2-4 weeks

Included

Deployment modules

2-3 weeks

<1 hour

Deployment modules

2-3 weeks

<1 hour

Testing & security

4-6 weeks

Included

Testing & security

4-6 weeks

Included

Ongoing maintenance & AI improvements

2-4 AI Engineers

Automated

Ongoing maintenance & AI improvements

2-4 AI Engineers

Automated

4-6 months

~30% reach production

< 1 day

100% production ready

Focus on your product, not building AI infrastructure

Book a demo

"Kapa is the only AI tool we trust that doesn't hallucinate. We've tried them all. It powers everything from docs chat to support ticket deflection to MCP servers."

Shaun Struwig

Documentation Engineer @ ClickHouse

ENTERPRISE READY

Your data stays yours.

Enterprise-grade security, LLM and data privacy practices.

SOC 2 Type II

Pen tested and compliant with industry standards.

GDPR Compliant

Compliant with EU data privacy regulations.

SSO & RBAC

Single sign-on and role- based access control.

PII Redaction

Auto-detect and mask sensitive data before processing.

Learn more about security

Frequently asked questions

How long does setup take?

We start with a quick 30-minute consultation and platform walkthrough, then set you up with a 14-day free trial where we handle all the heavy lifting. Most customers are live in production within two weeks.

Book a demo →

How does pricing work?

We offer flexible pricing based on your use case and usage volume.

See pricing →

How accurate is kapa and how do you prevent hallucinations?

Kapa uses RAG to answer only from your sources, never from the open web, and says "I don't know" when it lacks sufficient information. Our analytics show you exactly where content gaps exist so you can improve over time.

Start with a free trial to test with your real questions-companies like OpenAI and Logitech trust us for this reason.

Why should I use kapa instead of building in-house?

Getting 70% of the way there is easy, but the last 30% (accuracy, analytics, avoiding hallucinations) takes 6+ months and ongoing maintenance as models evolve. We've spent 2+ years solving this so your engineers can focus on your core product.

Read more →

Is my data secure?

Yes. We're SOC 2 Type II certified with data encrypted at rest and in transit on Google Cloud. We have DPAs with all LLM providers (OpenAI, Anthropic) that prohibit training on your data. PII masking is available for sensitive sources.

Learn more →

What data sources can you connect?

We support 50+ plug-and-play connectors including docs sites, GitHub, Slack, Discord, Zendesk, Confluence, Notion, and more. Sources refresh automatically on a weekly basis. If you have the data, we can ingest it.
See all data sources →

Can I use kapa to power my own AI agents?

Yes. You can add kapa as a tool call in your agentic workflows via our hosted MCP server or API. Your agent handles native actions (queries, mutations, workflows) while kapa provides accurate product knowledge, so users get answers without hallucinations.

Learn how →

Do you offer an MCP server?

Yes. We offer a hosted MCP server that you can deploy in one click. Your users can connect it to Cursor, Claude, VS Code, or ChatGPT to query your docs without leaving their editor. Companies like Redpanda, Medusa, and Expo have shipped this to their developer communities.

Learn more →

Trusted by 200+ leading teams

AI that actually knows your product

See how kapa.ai can transform your docs, support, and product experience.

Book a demo