How Coralogix Saves 1,500+ Hours Monthly with Kapa's Internal Technical Assistant

Coralogix is a fast-growing observability platform that reached unicorn status in June 2025. As they scaled to support more than 4,000 customers, scattered internal knowledge was slowing the Coralogix organization down.

The Coralogix team initially used another AI tool but decided to partner with Kapa in May 2025, and have since saved thousands of hours searching through internal knowledge.

Key Results (First 6 months)

• 100+ active users monthly

• 10,000+ internal questions answered every month by Kapa

• 1,500+ hours saved monthly

• Automatic knowledge gap detection showing where to update knowledge

The Challenge

Internal information at Coralogix was spread across Slack, Jira, Notion, and website documentation. Employees spent several hours every week searching through these tools for answers.

"That's time we should have been spent helping customers - not digging through Slack threads"

The Solution

Coralogix needed high answer accuracy, given the technical nature of their product. Without trust in the answers, no one would use the tool. After evaluating different alternatives, they chose Kapa's Internal Technical Assistant.

Fast setup

Coralogix connected all relevant internal knowledge sources to Kapa, incl. Jira issues, Slack messages, Notion documents, website content, and documentation all lived in one unified knowledge base, and all are updated automatically.

"Getting started with Kapa was incredibly easy," says Mats. "We went from evaluation to deployment faster than we expected."

All employees authenticate using SSO, making Kapa fit squarely into Coralogix’s existing authentication flows - ultimately reducing friction.

How it works

Kapa's Internal Technical Assistant, available at chat.kapa.ai, has become an integral part of both the support and sales toolbox. Here, employees ask Kapa questions and get instant answers with verifiable citations to original sources. Equipped with powerful features like ‘Deep Thinking mode’ and 'Source Filtering', the Internal Technical Assistant lets the support engineers, customer success staff, and account executives find instant answers to their technical questions.

“The Internal Technical Assistant is valuable regardless of employee experience: it’s both a key onboarding tool for new-hires and an important companion for more experienced team members”, added Tanya DePalmaFarr, who led the implementation of chat.kapa.ai in Coralogix.

Beyond answers, with the recently launched ‘Coverage Gaps’ feature, Kapa's analytics platform automatically surfaces documentation and product gaps. This lets the Coralogix leadership see exactly which questions users are asking and where knowledge is missing.”Kapa even suggests how we can address the gaps”, clarifies DePalmaFarr.

"Working with Kapa feels like a true partnership, not just a vendor relationship," says Mats. "The team is responsive and genuinely invested in our success."

The Impact

Today, Kapa answers more than 10,000 questions across more than 100 Coralogix employees every month. If each answer saves 10 minutes of searching, that's 1,500+ hours saved every month.

Additionally, ‘Coverage Gaps’ and the broader analytics platform helps the Coralogix team prioritize knowledge base updates based on actual employee questions, not guesswork.

Beyond measurable time savings, employee feedback has been consistently strong. Team members report that Kapa has meaningfully reduced the time they spend on daily technical tasks. Several noted that Kapa can reliably assist with DataPrime, and also helps them analyze Helm charts, review configuration files, and correlate these artifacts with newly introduced errors or regressions. This depth of understanding has made Kapa a go-to resource for troubleshooting and technical decision-making, further increasing adoption across engineering, support, and customer-facing teams.

"The ROI on Kapa is crystal clear. The tool pays for itself many times over, and we’re thrilled to be partnering with the Kapa team."