How uses AI to handle more than 25% of community questions


- ~100 support hours saved by having implemented (assuming avg. 20mins per question, 300 questions per month)

- 20 days of end-user waiting time saved per month from instant answers (assuming avg. human response delay of 3hrs)

- 85% accuracy of questions answered by based on user-rated feedback



Rapid developer community growth puts a burden on support

Astro.Build, an open-source project that assists developers with an all-in-one framework for building websites faster, experienced remarkable growth, garnering more than 30,000 Github stars. However, the influx of users led to a significant increase in support inquiries, putting a heavier load on the core engineering team, who were facing more than 150 support questions a week.



An LLM-powered chatbot trained on knowledge sources

Knowledge Sources

Documentation, GitHub Issues, Blogs, Tutorials.

Deployment Method

The chatbot was deployed in the Astro Lounge Discord server in the #support-ai channel. Over four weeks, the chatbot's use grew over 300%, going from answering 100 questions to 300 questions as community users became aware of the chatbot.

[Join the Astro Lounge Discord](


THE RESULTS handles +300 questions per month for the team has helped the team reduce the support hours needed to handle Astro’s community, freeing up the team’s time to focus on more strategic tasks, such as developing new features and improving the platform’s performance.

- 300 questions handled by per month in the #support-ai

- +25% of support volume now handled in the #support-ai channel


Astro Discord


California, USA


Astro is an all-in-one web framework for building fast, content-focused websites.

Deployment Method

Discord Bot